Frequently Asked Questions:
Question: Do you accept e-Transfers?
Answer: Yes, we have begun to accept e-Transfer payments. Email orders directly to us to avoid using credit cards and cheques.
Question: What seeds are sales tax exempt?
In consultation with the seed industry, the Canada Revenue Agency has developed guidelines to determine where seeds are supplied in a quantity larger than that ordinarily sold or offered to consumers. The guidelines are based on the size of the seed. Small seeds supplied in packages of a quantity exceeding 125 g and large seeds in quantities exceeding five kg are zero-rated. Large seeds refer to peas, corn and beans only; any other type of seed is considered a small seed.
USA seed purchases: We are not required by Canadian Law to collect sales tax on behalf of the USA government. No tax on USA orders.
In consultation with the seed industry, the Canada Revenue Agency has developed guidelines to determine where seeds are supplied in a quantity larger than that ordinarily sold or offered to consumers. The guidelines are based on the size of the seed. Small seeds supplied in packages of a quantity exceeding 125 g and large seeds in quantities exceeding five kg are zero-rated. Large seeds refer to peas, corn and beans only; any other type of seed is considered a small seed.
USA seed purchases: We are not required by Canadian Law to collect sales tax on behalf of the USA government. No tax on USA orders.
Question: Do you accept credit cards?
Answer: Yes, we do. Once you add your products to our shopping cart on this website you can click "checkout" and this will allow you to enter your shipping and credit card information which will be processed by "Stripe" online payment system for fast and secure payment.
Answer: Yes, we do. Once you add your products to our shopping cart on this website you can click "checkout" and this will allow you to enter your shipping and credit card information which will be processed by "Stripe" online payment system for fast and secure payment.
Question: Do you accept American Express credit card?
Answer: Yes, we do. We currently accept: MasterCard, Visa, American Express & Discover cards on RainbowSeeds.ca.
Answer: Yes, we do. We currently accept: MasterCard, Visa, American Express & Discover cards on RainbowSeeds.ca.
Question: How long do orders take to ship?
Answer: We do our best to ship out orders on the very next day after orders are placed on RainbowSeeds.ca however 2-10 days is our policy for shipping seed orders.
Answer: We do our best to ship out orders on the very next day after orders are placed on RainbowSeeds.ca however 2-10 days is our policy for shipping seed orders.
Question: Are your seeds GMO?
Answer: No. We try to seek out and build an inventory of rare, heirloom, heritage, Non-GMO seeds from all locations. We also have a private seed bank that we are trying to build in order to preserve these rare varieties to eventually release them to the public in commercial quantities.
Answer: No. We try to seek out and build an inventory of rare, heirloom, heritage, Non-GMO seeds from all locations. We also have a private seed bank that we are trying to build in order to preserve these rare varieties to eventually release them to the public in commercial quantities.
Question: Do you guarantee your seeds?
Answer: Yes. We guarantee that our seeds will germinate correctly within 60 days of placing your order for a full refund or replacement of the seeds you purchased.
Answer: Yes. We guarantee that our seeds will germinate correctly within 60 days of placing your order for a full refund or replacement of the seeds you purchased.
Question: Do you accept Pay Pal on your website?
Answer: Yes, we now accept Pay Pal and major credit cards on rainbowseeds.ca. Happy Gardening!
Answer: Yes, we now accept Pay Pal and major credit cards on rainbowseeds.ca. Happy Gardening!
Question: Why is my order not calculating correctly?
Answer: It may be that you need to empty / delete your cookies from your web browser. Sometimes expired information still exists as a cookie. Other methods to relieve this issue may also be updating your web browser and emptying the cache of your web browser. Be careful if you have other windows open in your web browser, as the cookies that are being used by these windows, will then be refreshed and you will need to reload those windows to retrieve those cookies again. Some data may be lost from other windows that are open, such as 'shopping cart info'. You also may need to log in again to websites you are currently logged into
Answer: It may be that you need to empty / delete your cookies from your web browser. Sometimes expired information still exists as a cookie. Other methods to relieve this issue may also be updating your web browser and emptying the cache of your web browser. Be careful if you have other windows open in your web browser, as the cookies that are being used by these windows, will then be refreshed and you will need to reload those windows to retrieve those cookies again. Some data may be lost from other windows that are open, such as 'shopping cart info'. You also may need to log in again to websites you are currently logged into
Question: Why is my checkout showing, "an item in your cart is no longer available"?
Answer: We are currently working on this issue with our website provider. Please contact us if this is happening upon checkout of your order and we will work with you to arrange another way to place the order.
Answer: We are currently working on this issue with our website provider. Please contact us if this is happening upon checkout of your order and we will work with you to arrange another way to place the order.